COVID Booking & Cancellation Policy
**Applies to the person who's name the charter is booked under. Does not apply to crew**
If you are restricted to travel to Queensland due to a government enforced directive (excluding self-quarantine), firstly we suggest you contact your travel insurance company or credit card provider for advice on any refund available to you.
If you are unable to access a refund from your travel insurance, Cumberland Charter Yachts (CCY) would like to offer the following:
Request in writing for your booking to be deferred (CCY retain all money paid).
Reschedule your charter to a future date in 2021/2022 (subject to the vessels availability) OR request an open dated ticket and re-book your charter at a later time
Credit can be used on any vessel
There is no fee for deferring charters
If the new booking is more expensive, the difference in charter fees are payable
If the new booking is less expensive, no refund is applicable, although you can extend the charter length up to the value of any money already paid as charter fees or used towards additional fees
Cancellations on credit charters will forfeit all charter fees paid
If you cancel a charter (excluding credit charters), our standard cancellation terms and conditions apply
If a booking is cancelled 90 days outside of commencement a $250 admin fee would apply.
If you cancel your charter between 89-61 days prior to charter then the full deposit of $1000 will be forfeited.
If your charter is cancelled inside 60 days prior to your charter commencing, no refund will be given unless a substitute booking is obtained on that vessel over that same period. In the case of a substitute booking being found, the payment will be refunded less $1000.
All cancellations must be received in writing.
COVID Clean Practicing Business
Under the Australian Tourism Industry Council's Quality Tourism Framework, the COVID Clean Practicing Business module is designed to provide businesses with the information and systems to develop COVID-19 cleaning procedures to support businesses in their efforts to stop the spread of COVID-19 and to provide an assurance to visitors that these steps are being taken.
Business that display COVID Clean Practicing Business logo provide a reassurance to customers that they have developed and initiated business practices which are specifically aimed to maintain high hygiene standards within their business aimed to stop the spread of COVID-19.
Cumberland Charter Yachts have been accredited as a COVID Clean Practicing Business.
*The Briefer (company staff while working) is allowed to carry out their business onboard in addition to the hirers while they complete the briefing as normal (as long as both parties practice social distancing)
We will continue to monitor the health and travel advice by the Australian Government and make necessary contact with future guests should your charter be affected in any way due to any travel restrictions.
COVID Check in QLD app
It is mandatory for businesses to collect customer information through the check in QLD app. It is a fast and convenient way for you to provide your details to support fast contact tracing. Please ensure you and your crew use the app when you enter the office or step on board your vessel.
The roadmap to easing Queensland's restrictions has been updated.
Holiday with confidence
The health and well being of our customers and staff are paramount. Our COVID-19 measures have been designed with recommendations outlined by the QLD Health Department and Safe Work Australia. It reduces contact with our staff, provides piece of mind, while ensuring you have all you need for an enjoyable charter.
Our officeDisinfected at the end of every working day
Regular disinfecting of office surfaces throughout the day
Cash transaction machines disinfected after each guest
Contact less payment is preferred
Contact with our staff will be kept to a minimum
Maximum 4 guests in reception at any one time
Observe social distancing guidelines (1.5m apart)
Regular hand washing and disinfection
May wear masks and gloves when in contact with guests
Vessel cleaningAll vessels are prepared 24 hours prior to your departure
Disinfecting of all inside surfaces and equipment with disinfectant and sanitizer
Linen is prepared by our professional laundry service, items are folded by machine and simply left on board for you to prepare the bedding
Vessels are cleaned to a very high standard and sanitized as the a final cleaning process
Brief and debriefGuests may be required to wear masks and gloves
Guests will be asked to sanitize their hands before entry or exit at the jettyAll crew participating in the brief are required to observe safe social distancing guidelines
For the debrief, only the skipper is allowed to be on the fuel dock – the rest of the crew need to observe social distancing guidelines
We look forward to welcoming you soon!