COVID-19 - Information & advice 8:13am, Thu 30 Jul 2020
The roadmap to easing Queensland's restrictions has been updated to reflect Stage Six which commenced on the 14th December, 2020.
QLD's COVID Safe Future Roadmap
Stay up to date with QLD's COVID border restrictions
Our current policy is
If you are restricted to travel to Queensland due to a government enforced directive, firstly we suggest you contact your travel insurance company or credit card provider for advice on any cancellation refund available to you for your booking.
If you are unable to access travel insurance, Cumberland Charter Yachts would like to offer you the following:
Request your booking to be open dated (CCY retain any money paid). The boat will be released back in to the letting pool and you can re-book at a later date (subject to vessel availability)Reschedule your booking to a future date in 2021/2022There is no fee for changing bookingsIf the new booking is more expensive, the difference in charter fees are payableIf the new booking is less expensive, no refund is applicable, although you can extend the charter length up to the value of any money already paid as charter fees
If you cancel altogether, our standard cancellation terms and conditions apply:
If a booking is cancelled 90 days outside of commencement a $250 admin fee would apply. If you cancel your charter between 89-61 days prior to charter then the full deposit of $1000 will be forfeited. If your charter is cancelled inside 60 days prior to your charter commencing, no refund will be given unless a substitute booking is obtained on that vessel over that same period. In the case of a substitute booking being found, the payment will be refunded less $1000. All cancellations must be received in writing.
COVID Clean Practicing Business
Under the Australian Tourism Industry Council's Quality Tourism Framework, the COVID Clean Practicing Business module is designed to provide businesses with the information and systems to develop COVID19 cleaning procedures to support businesses in their efforts to stop the spread of COVID-19 and to provide an assurance to visitors that these steps are being taken.
Business that display COVID Clean Practicing Business logo provide a reassurance to customers that they have developed and initiated business practices which are specifically aimed to maintain high hygiene standards within their business aimed to stop the spread of COVID19.
Cumberland Charter Yachts have been accredited as a COVID Clean Practicing Business.
*The briefer (company staff while working) are allowed to carry out their business onboard in addition to the hirers while they complete the briefing as normal (as long as both parties practice social distancing)
*Guests must download the COVID Safe App to their phones, this is to aid in tracing should someone become ill, but also may allow for easing of the restrictions a little earlier...
We will continue to monitor the health and travel advice by the Australian Government and make necessary contact with future guests should your charter be affected in any way due to any travel restrictions.
Holiday with confidence
The health and well being of our customers and staff are paramount. Our COVID-19 measures have been designed with recommendations outlined by the QLD Health Department and Safe Work Australia. It reduces contact with our staff , provides piece of mind, while ensuring you have all you need for an enjoyable charter.
Disinfected at the end of every working dayRegular disinfecting of office surfaces throughout the dayCash transaction machines disinfected after each guestContact less payment is preferred
Contact with our staff will be kept to a minimumMaximum 4 guests in reception at any one time
Observe social distancing guidelines (1.5m apart)Regular hand washing and disinfectionMay wear masks and gloves when in contact with guests
All vessels are prepared 24 hours prior to your departureDisinfecting of all inside surfaces and equipment with disinfectant and sanitizerLinen is prepared by our professional laundry service, items are folded by machine and simply left on board for you to prepare the beddingVessels are cleaned to a very high standard and sanitized as the a final cleaning process
Brief and debrief
Guests may be required to wear masks and glovesGuests will be asked to sanitize their hands before entry or exit at the jettyAll crew participating in the brief are required to observe safe social distancing guidelines
For the debrief, only the skipper is allowed to be on the fuel dock – the rest of the crew need to observe social distancing guidelines
We look forward to welcoming you soon!