Cumberland Charter Yachts is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store and disclose personal information in line with the Australian Privacy Principles (APPs) and the Privacy Act 1988 (Cth).
By using our website, services or providing your personal information to us, you consent to the practices described in this policy.
Last updated: May 2026We only collect personal information that is reasonably necessary for our business activities. This may include:
We collect personal information directly from you when you:
In some cases, we may collect information from third parties such as travel agents, booking platforms, or other partners — but only where you have given consent or where we are otherwise authorised by law.
We collect, hold and use personal information for the following purposes:
We will only use or disclose your personal information for the purposes for which it was collected, or for related secondary purposes you would reasonably expect.
We will not sell, trade or rent your personal information to third parties.
We may disclose your information to trusted third parties only where necessary, including:
Our website uses a number of third-party tools to help us operate, market, and improve the site. These tools may collect data about your interactions with our website according to their own privacy practices:
We encourage you to review the privacy policies of these third-party services to understand how they handle your information.
Like most websites, we use cookies and similar technologies to improve your browsing experience, analyse site usage, and deliver relevant advertising.
Cookies are small text files stored on your device that help us understand how visitors use our website. We use both first-party cookies (set by us) and third-party cookies (set by services like Google, Meta).
You can control or disable cookies through your browser settings at any time. Please note that disabling cookies may affect the functionality of some parts of our website.
Most browsers let you refuse cookies, delete existing cookies, or alert you when a new cookie is being set. Visit your browser's help documentation for instructions.
We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification or disclosure.
These steps include:
When personal information is no longer required for the purpose for which it was collected — and we are not legally required to retain it — we will take reasonable steps to destroy or de-identify that information.
We comply with the Notifiable Data Breaches scheme under the Privacy Act. If we become aware of a data breach that is likely to result in serious harm to individuals whose personal information is involved, we will:
You have the right to:
To make a request, please contact our team using the details at the bottom of this page. We aim to respond to all requests within 30 days.
In limited circumstances, we may refuse a request — for example, where it is frivolous or vexatious, would unreasonably impact the privacy of others, or where we are required by law to retain the information. If we refuse, we will provide written reasons.
Some of the third-party services we use to operate our website, marketing and bookings may store or process personal information outside of Australia — for example, in the United States or other countries where major cloud and analytics providers are based.
Where this occurs, we take reasonable steps to ensure those overseas recipients comply with privacy obligations consistent with the Australian Privacy Principles.
We generally do not collect sensitive information (such as health, racial or ethnic origin, political opinions or religious beliefs).
In some cases, we may need to collect health-related information (such as dietary requirements, allergies or medical conditions) for safety or service reasons. Where we do, we will only use this information for the purpose it was provided, with your consent, and we will protect it accordingly.
Our website and services are not directed at children under 16. We do not knowingly collect personal information from children without parental or guardian consent.
If you believe we have collected information from a child without appropriate consent, please contact us and we will take steps to delete it.
If you have a complaint about how we have handled your personal information, please contact our team in the first instance. We take privacy concerns seriously and will work with you to resolve any issues.
We will acknowledge your complaint as soon as possible and aim to provide a response within 30 days.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
Website: www.oaic.gov.au
Phone: 1300 363 992
Post: GPO Box 5288, Sydney NSW 2001
If you have any questions about this Privacy Policy, would like to access or correct your information, opt out of marketing communications, or make a privacy complaint — please contact our team using the details below.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on this page, with the "last updated" date shown at the top.
